Refund Policy

Membership fees, once paid and processed, are not refundable other than in exceptional circumstances. Applications for refund must be made in writing to the Secretary, setting out the exceptional circumstances claimed. All applications will be considered by the Secretary on a case-by-case basis and the Secretary’s decision on each case will be final. Refund of membership fees will incur an administrative fee of $20.00 (inc. GST), which will be deducted before membership fees are refunded. For new memberships, the administrative fee will apply in addition to the new membership entrance fee.

Where an error has been made by ANZSOC or a banking facility which results in an overpayment being made, ANZSOC may, in consultation with the member, refund by either a credit of the overpayment to the membership, or alternatively by cheque for the full amount of the overpayment. Cheques will be sent within 14 days to the members address as shown on the membership database. Where a member is responsible for the overpayment, the amount will be credited to the membership.